Returns & Refund Policy
We want you to feel confident when shopping with Marine Corps Gift Shop. If you need help with a return, exchange, damaged item, or incorrect order, please contact our support team so we can review the situation and help you with the next step.
30-Day Return Window
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we may not be able to offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
Non-Returnable Items
Some items cannot be returned, including:
-Custom or personalized products
-Engraved products
-Custom unit apparel
-Made-to-order items
-Digital downloads
-Gift cards
-Final sale items, if marked as final sale at the time of purchase
Custom & Personalized Products
Customized items cannot be returned unless they arrive damaged, defective, or incorrect due to an error on our end. This includes personalized apparel, engraved products, custom challenge coins, custom unit products, and other made-to-order items.
Please review all custom details, spelling, artwork, and proofs carefully before approving a custom order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. Our team will review the situation and help determine the best solution.
How to Start a Return
To start a return or exchange, contact our support team at:
Email: orders@marinecorpsgiftshop.com
Phone: 951-240-5538
-Please include:
-Your order number
-Name used on the order
-Email address used at checkout
-Item you want to return or exchange
-Reason for the return
-Photos, if the item is damaged or incorrect
Please do not send your purchase back before contacting us.
Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed back to your original payment method.
Please allow time for your bank or credit card company to process and post the refund after it has been issued.
Exchanges
We replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us first so we can review your order and provide instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item caused by our error. Shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Return Address
Please contact us before mailing a return. Once your return is approved, we will provide the correct return instructions and return address.
